PRIVACY POLICY
1. Introduction
Welcome to DairySeed.com (the "Website"), operated by Noorani Seeds ("we," "us," or "our"). We specialize in providing high-quality forage seeds for dairy and livestock farmers. We value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and share your information when you visit our website or interact with us via Meta platforms (Facebook and WhatsApp).
2. Information We Collect
We collect information to provide and improve our services to you:
Information You Provide Voluntarily:
Account/Order Information: When you place an order or inquire about seeds, we collect your name, business name, delivery address, email address, and phone number.
Communications: When you contact us via our website forms, Facebook, or WhatsApp, we collect the content of those messages.
Information Collected Automatically (via Cookies):
We use cookies and similar tracking technologies (specifically the Meta Pixel) to track the activity on our Website. This helps us understand which products you are interested in and allows us to show you relevant advertisements on Facebook and Instagram.
This includes data about your browsing actions, patterns, IP address, and device information.
Information from Meta Platforms (Facebook/Instagram):
When you click our Click-to-WhatsApp ads on Facebook, Meta may share information with us to facilitate the conversation. This is subject to your privacy settings on Meta.
3. How We Use Your Information (The "WhatsApp" Clause)
We use the information we collect for the following legitimate business purposes:
To Respond to Your Inquiries: When you initiate contact via our Click-to-WhatsApp ads, we use your information to reply with product details, pricing, and availability.
To Fulfill Orders: To process and deliver your seed orders.
To Communicate via WhatsApp:
Opt-In Consent: By clicking our WhatsApp ad or messaging us first, you expressly opt-in to receive business communications from us via WhatsApp. We use WhatsApp Business features to manage these conversations.
Nature of Messages: We will only send you messages related to your initial inquiry (e.g., product information, order updates). We do not send promotional blasts or spam.
Message Frequency: Message frequency varies based on your interactions with us.
Opt-Out: You can opt-out of communications at any time by replying "STOP" to any WhatsApp message.
4. Sharing Your Information (Meta Compliance)
We only share information with third parties that help us operate our business, specifically:
Meta Platforms, Inc.: As we run Click-to-WhatsApp ads, we share customer engagement data with Meta for advertising purposes. This data sharing is governed by our agreement with Meta and our legitimate interest in marketing our products. You can learn more about how Meta processes data in the Meta Privacy Policy.
Service Providers: We may share data with payment processors, shipping carriers (e.g., LCS, TCS), and CRM platforms solely to complete your transactions.
Legal Requirements: We will disclose information if required by law.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure.
6. Your Data Protection Rights
Depending on your location, you have rights regarding your data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at [email protected]
7. Changes to This Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have questions about this Privacy Policy or our WhatsApp practices, please contact us:
Email: [email protected]
Website: www.dairyseed.com
TERMS OF SERVICE
1. Acceptance of Terms
By accessing or using the website www.dairyseed.com and contacting us via WhatsApp, you agree to be bound by these Terms of Service.
2. Our Products
We sell forage seeds intended for agricultural use (dairy and livestock farming). Product descriptions are provided for informational purposes. We reserve the right to correct any errors or inaccuracies.
3. User Conduct & Communication
WhatsApp Communication: By initiating contact with us via Click-to-WhatsApp ads or our website, you consent to receiving transactional messages from us on WhatsApp.
Prohibited Use: You agree not to use our contact methods to harass, abuse, or send misleading information. We reserve the right to block users who violate this policy.
4. Disclaimer of Warranties
Our seeds are sold "as is." While we strive for accuracy, we do not guarantee that crop yields will meet specific expectations, as growing conditions vary.
5. Limitation of Liability
To the fullest extent permitted by law, Noorani Seeds shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
6. Governing Law
These Terms shall be governed by the laws of Pakistan.